Avoid a Self-Inflicted Second Recession

Has your company cut too many corners during the recession? How happy are your customers right now? Before you answer, ask yourself whether—and how—you would actually know. Additionally, do you know how your front-line performance compares to that of your key competitor? You may have consciously or unconsciously relaxed standards over the past year-and-a-half in an effort to reduce costs and boost your bottom line. If you have, an honest side-by-side comparison of your performance versus your key competitor's may wake you up. Full Article.